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Shipping

When will my package arrive?

We ship from Newburgh, New York. Orders placed before 1 PM EST will ship out the same day. Same Day Shipping Guarantee.

Here are some of the more popular shipping methods we offer: 

Packages weighing below 1 lb are shipped via USPS First Class (see estimated shipping times below) and those above 1 lb are shipped via USPS Priority Mail (see estimated shipping times below).

USPS First Class takes approximately 3 - 11 days for deliveries within the continental U.S. You can Track your package here. See Map below for the estimated number of transit days. Please note that these are estimates only based on historical data, and actual delivery time could vary.

  • Flat Rate Priority (USPS Priority Mail): Approximately 2 - 7 days for the continental U.S. (If you are closer to New York, it's faster.) You can track your package here. See Map below for the estimated number of transit days. Please note that these are estimates only based on historical data, and actual delivery time could vary.


    • UPS Ground: See the map below for the estimated number of transit days. Please note that these are estimates only based on historical data, and actual delivery time could vary. We add one day to the UPS Ground Ship Times (in case anything goes wrong).

      Map2

      We also have express shipping for UPS and USPS.

      What if I am shipping to another country?

        Do you ship internationally?

        We have shipped to 50 countries so far and can't wait to ship to another 50. Click on the link below to see delivery times.

        Who Pays Customs Fees, Duties, and Taxes?
        Please note that all shipments outside the United States may be subject to Import Duty / Tax / VAT which are levied once a shipment reaches your country. These additional charges for customs clearance must be paid by the recipient of the parcel, as we have no control over these fees and cannot predict what they may be.

        When ordering from FacePaint you agree to pay any Import Duty / Tax / VAT which may be imposed by your country's government. If you refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges note that you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government. Most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender. We do not refund original shipping charges for goods that are refused for delivery at customs. Customs policies vary widely from country to country and customs duties are not always applied. Therefore we ask that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises.

        How do I ship to PO boxes?

        Unfortunately UPS can NOT deliver to Post Office Boxes! If you enter a PO Box for shipping, you will be given applicable US Postal Service shipping options. Note that flammable items cannot ship via USPS, so if you have any flammable items in your shopping cart, you will need to enter a street address for delivery.

        Do you ship to APO/FPO addresses?

        Yes, we ship via the US Postal Service. Postal orders are delivered 1-5 days after shipping, Monday through Saturday.

        Orders shipping to P.O. Boxes and Military Addresses (APO, FPO, etc.) can ONLY be shipped via Priority or First Class Mail.

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